Shipping policy

At BAGUXE, we are committed to delivering your order as smoothly and efficiently as possible. Please read our shipping policy below for more information on order processing, delivery timelines, shipping fees, and important notes.

1. Order Processing Time

All orders are processed within 1–5 business days after payment has been successfully received.

As we work with trusted overseas suppliers and partners, some items may require additional preparation time before shipment.

You will receive a confirmation email once your order has been placed, followed by a shipping confirmation email with tracking details once your package has been dispatched.

2. Where do you ship to?

If you don't find your shipping countries here, do drop us an email, contact@baguxe.com

3. Shipping Fee & Time

Estimated delivery times vary depending on your location, customs clearance, and courier handling.

Estimated Delivery Times

Please note that these are estimated timeframes only and delays may occur during peak periods, holidays, or due to customs processing.

4. Tracking Information

Once your order has been shipped, a tracking number will be provided via email where available.

Please allow a few days for the tracking information to update after dispatch.

5. Split Shipments

If you ordered multiple items in one transaction, we may not have all the stocks in our local office, hence, your order may arrive in separate packages and at different times.

6. Customs, Duties and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges, if applicable, are the responsibility of the customer. We recommend checking with your local customs office for more information before placing an order.

7. Delays

While we aim to deliver within the estimated timeframe, delays may happen due to:

High order volume
Public holidays
Customs inspections
Courier disruptions
Weather or unforeseen logistics issues

We appreciate your patience and understanding in such situations.

8. Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly entered addresses provided by the customer. If you notice an error, please contact us as soon as possible at [your email address].

9. Lost or Stolen Parcels

If your parcel appears to be lost or significantly delayed, please contact us at support@baguxe.com with your order number.

We will do our best to assist you in checking the shipping status with our supplier or courier partner. However, once the parcel has been marked as delivered, we are not responsible for lost or stolen packages.